This Privacy Policy explains how Subham Ojha, The Psychepreneur, CX Guru, and related properties collect, use, store, and protect personal information when you visit this website, buy a digital product, join the newsletter, submit a form, book a call, or interact with the services offered through this website.

For the purpose of this policy, “we,” “us,” and “our” refer to Subham Ojha, The Psychepreneur, CX Guru, and the related website properties operated under this brand ecosystem. “You” refers to any visitor, subscriber, buyer, client, prospect, or user of this website.

Who we are

This website is operated by Subham Ojha, founder of The Psychepreneur and CX Guru, Based in India and available remotely. The website provides content, digital products, newsletters, consulting/service offers, AI visibility audits, authority infrastructure services, Conviction OS deployments, and related educational or professional resources.

Scope of this policy

This policy applies to information collected through this website, related landing pages, contact forms, checkout pages, newsletter forms, booking links, product access forms, and any direct communication initiated through the website.

This policy does not control the privacy practices of third-party platforms such as payment processors, email platforms, analytics tools, calendar booking tools, Gumroad, Google, Meta, LinkedIn, YouTube, X, GitHub, or other external websites linked from this site. Those platforms may have their own privacy policies.

Information we collect

Information you provide directly

  • name
  • email address
  • phone number, if submitted
  • company or brand name
  • website or social profile links
  • billing information required for purchases
  • information submitted through forms, surveys, applications, or booking pages
  • messages, questions, feedback, testimonials, or other communication you send

Information collected automatically

  • IP address
  • browser type
  • device type
  • operating system
  • pages visited
  • referral source
  • approximate location
  • time spent on the site
  • interactions with links, forms, buttons, and pages

Payment and purchase data

When you purchase a digital product, service, audit, or consulting offer, payment details may be processed by third-party payment providers. We do not intentionally store complete card details on this website unless explicitly handled by a compliant payment processor. We may receive purchase confirmation data such as name, email, product purchased, transaction ID, billing country, and payment status.

Newsletter and email data

If you subscribe to the newsletter or request resources, we may collect your name, email address, subscription preferences, email open/click data, and unsubscribe status.

Booking and service inquiry data

If you book a call or submit an inquiry, we may collect information about your business, goals, website, brand, offer, or project so we can evaluate fit and respond properly.

How we use your information

We use personal information to:

  • operate and maintain the website
  • deliver digital products and resources
  • process purchases and service inquiries
  • send newsletters and updates you requested
  • respond to messages and support requests
  • evaluate service applications
  • book and manage calls
  • improve website performance and content
  • understand which pages, products, or offers are useful
  • prevent fraud, abuse, spam, or security issues
  • comply with legal, tax, accounting, or contractual obligations
  • document proof, testimonials, and public reception where permission or public context allows

Legal bases for processing under GDPR

Where GDPR applies, we rely on one or more of the following legal bases:

  • Consent: when you subscribe to emails, submit optional forms, or agree to cookies where required.
  • Contract: when processing is necessary to deliver a product, service, audit, call, or purchased resource.
  • Legitimate interests: when we improve the website, respond to business inquiries, prevent abuse, maintain records, or analyze non-sensitive usage data.
  • Legal obligation: when we must retain certain records for tax, accounting, compliance, dispute, or legal reasons.

Cookies and analytics

This website may use cookies, analytics tools, pixels, or similar technologies to understand traffic, improve user experience, measure content performance, and support marketing or remarketing activity.

Cookies may collect information such as device type, browser, referral source, pages visited, approximate location, and interaction behavior.

Where required by law, users should be given a cookie notice or consent option. Users may also disable cookies through their browser settings, but some website features may not work correctly.

How we share information

We do not sell personal information.

We may share limited information with trusted service providers only where necessary to operate the website, deliver products, process payments, send emails, provide services, prevent fraud, or comply with legal obligations.

We may disclose information if required by law, court order, legal process, government request, or to protect our rights, users, systems, or business.

Third-party services and processors

We may use third-party tools for website hosting, analytics, email/newsletter delivery, payment processing, checkout/product delivery, scheduling calls, CRM or form management, security and spam prevention, social media embeds or links, video hosting, and automation workflows.

These third parties may process personal information according to their own privacy policies and data processing terms. Examples may include tools such as Google services, payment processors, email marketing platforms, Gumroad or similar checkout systems, calendar booking tools, WordPress plugins, analytics tools, and social platforms. The exact tool stack may change over time.

International data transfers

Because this website and its tools may use third-party services operating in different countries, personal information may be processed or stored outside your country of residence. Where required, we rely on appropriate safeguards provided by third-party processors or applicable legal mechanisms.

Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including product delivery, service records, legal obligations, tax/accounting records, dispute resolution, security, and business operations.

Newsletter data is retained until you unsubscribe or request deletion, unless retention is legally required. Purchase records may be retained for tax, accounting, and legal purposes.

Your privacy rights

Depending on your location, you may have rights to:

  • access the personal information we hold about you
  • request correction of inaccurate data
  • request deletion of your data
  • withdraw consent
  • object to certain processing
  • request restriction of processing
  • request data portability
  • opt out of marketing emails
  • lodge a complaint with a relevant data protection authority where applicable

GDPR rights for EU/EEA users

If you are in the EU/EEA or GDPR applies to your data, you may have the rights of access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and rights related to automated decision-making where applicable.

India DPDP-related rights and requests

If Indian data protection law applies, you may request access, correction, completion, updating, erasure, withdrawal of consent where applicable, grievance redressal, and other rights available under applicable Indian digital personal data protection law.

Marketing emails and unsubscribe rights

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly. Transactional emails related to purchases, service delivery, or account/resource access may still be sent when necessary.

Security

We take reasonable technical and organizational measures to protect personal information. However, no website, internet transmission, or digital storage system can be guaranteed to be completely secure. Users share information at their own risk.

Children’s privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information, contact us so we can delete it where appropriate.

Links to other websites

This website may link to external websites, platforms, social profiles, tools, or resources. We are not responsible for the privacy practices, content, or security of third-party websites.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact

For privacy questions, data requests, or concerns, contact:

Subham Ojha / The Psychepreneur / CX Guru
Location: Kolkata, India
Contact: use the contact page

See also: Terms and Conditions · Refund Policy

This page is provided for transparency and general website governance. It may be updated as products, services, tools, and legal requirements change.